kc77 Privacy Policy

kc77 ("we", "us", "our") is committed to protecting and respecting the privacy of all individuals who access or use the kc77 platform at kc77.io ("the Platform"). This Privacy Policy sets out the basis on which we process personal data collected from you, or provided by you, in connection with your use of the Platform.

This policy applies to all users of the kc77 Platform, including registered account holders and visitors who browse without registering. It covers data collected through the website, any associated mobile interfaces, live chat functionality, email correspondence, and interactions with our customer support team.

By accessing the Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this policy, you must discontinue your use of the Platform immediately.

kc77 collects personal data in the following categories depending on how you interact with the Platform:

2.1 Registration Data

When you create a kc77 account, we collect: full legal name, date of birth, residential address, email address, and a Bangladeshi mobile phone number. This data is required to open and maintain your account and to verify your identity in accordance with our Know Your Customer (KYC) obligations.

2.2 Identity Verification Documents

As part of the KYC process, we may request copies of identity documents such as your National Identity Card (NID), passport, or birth certificate, along with proof of address. These documents are used solely for the purpose of verifying your identity and age eligibility.

2.3 Financial Data

We collect information about transactions conducted through the Platform, including deposit amounts, withdrawal requests, payment method identifiers (such as bKash or Nagad mobile numbers), and transaction history. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by the respective payment processors.

2.4 Usage Data

We automatically collect certain technical data when you use the Platform, including your IP address, browser type and version, device type and operating system, pages visited, session duration, click-path data, and referring URLs. This data helps us maintain platform security, diagnose technical issues, and improve user experience.

2.5 Communications Data

If you contact our customer support team — via live chat, email, or any other channel — we retain records of those communications, including the content of messages and any attachments, for the purpose of resolving your query and maintaining a support history.

kc77 uses the personal data we collect for the following specific purposes:

• Account management: To create, maintain, and administer your kc77 account, including processing deposits, withdrawals, and bet settlements.
• Identity and age verification: To confirm that you meet the minimum age requirement of 21 years and to satisfy our KYC obligations before processing withdrawal requests.
• Fraud prevention and security: To monitor account activity for signs of fraud, money laundering, multi-accounting, or any other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your enquiries, process complaints, and maintain a history of your support interactions to enable efficient and consistent service.
• Platform improvement: To analyse usage patterns and technical performance data so that we can identify bugs, optimise page performance, and develop new features that better serve Bangladeshi players.
• Legal compliance: To fulfil obligations imposed by applicable law, including responding to lawful requests from regulatory authorities, financial intelligence units, and law enforcement agencies.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour and, where appropriate, to prompt the player to use the self-help tools available on the Platform.
• Service communications: To send you transactional notifications relevant to your account, such as deposit confirmations, withdrawal updates, and security alerts. We do not send unsolicited marketing communications without your explicit opt-in consent.

kc77 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing that is necessary to perform the contract between you and kc77, including providing access to the Platform, processing bets, and handling deposits and withdrawals.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC verification, anti-money laundering checks, and cooperation with law enforcement authorities.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Where you have provided explicit, informed consent to a specific processing activity, such as receiving promotional communications from kc77.

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

kc77 does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We may, however, share your data with the following categories of recipients strictly for the purposes described in this policy:

5.1 Payment Processors

To facilitate deposits and withdrawals, kc77 shares transaction-relevant data with payment service providers including bKash, Nagad, Rocket, Upay, and card networks such as Visa and Mastercard. These providers are bound by their own privacy obligations and process your data solely for the purpose of executing financial transactions on your behalf.

5.2 Identity Verification Services

We engage third-party KYC and identity verification providers to assist with the verification of identity documents submitted by players. These providers are contractually prohibited from using your data for any purpose beyond the verification service they provide to kc77.

5.3 Game Technology Providers

Certain game providers whose titles are available on the kc77 platform — including studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming — may receive anonymised or aggregated session data for the purposes of game performance monitoring and fraud detection within their platforms. No directly identifiable personal data is shared with game providers unless strictly required for dispute resolution.

5.4 Legal and Regulatory Authorities

kc77 will disclose personal data to competent authorities — including financial intelligence units, law enforcement agencies, and regulatory bodies — where required by law or where we have a good-faith belief that such disclosure is necessary to prevent fraud, protect the safety of individuals, or comply with a valid legal process.

The kc77 Platform uses cookies and similar tracking technologies to operate core platform functions and to improve your browsing experience. A cookie is a small text file stored on your device by your web browser when you visit a website.

6.1 Types of Cookies We Use

• Strictly necessary cookies: These are essential for the Platform to function. They enable core features such as session management, login authentication, and security token validation. The Platform cannot operate properly without them.
• Functional cookies: These remember your preferences — such as your language setting and preferred display options — so that you do not need to re-enter them on each visit.
• Analytical cookies: We use anonymised analytics data to understand how players navigate the Platform, which pages receive the most traffic, and where users encounter difficulties. This data informs improvements to the Platform's design and performance.
• Security cookies: These help detect and prevent fraudulent activity, including bot access, credential stuffing, and session hijacking attempts.

6.2 Managing Cookies

You may configure your browser to refuse some or all cookies, or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from accessing your account or placing bets. Refer to your browser's help documentation for instructions on managing cookie settings.

kc77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be associated with any identifiable individual.

kc77 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the kc77 Platform.
• Encrypted storage of sensitive data at rest, including identity documents and financial records, using industry-standard encryption protocols.
• Access controls that limit internal access to personal data on a strict need-to-know basis, with all staff access activity logged and audited.
• Multi-factor authentication required for all internal systems that process or store personal player data.
• Regular security assessments, including vulnerability scans and penetration testing, to identify and remediate potential weaknesses in the Platform's infrastructure.
• Incident response procedures that govern the detection, containment, and reporting of any data security incidents within prescribed timeframes.

While kc77 takes all reasonable precautions to protect your data, no system connected to the internet can be guaranteed to be entirely free from risk. You are responsible for maintaining the security of your own account credentials and should report any suspected unauthorised access to your account to our support team immediately.

As a data subject, you have the following rights in relation to the personal data that kc77 holds about you. To exercise any of these rights, please contact our support team using the details in Section 13 of this policy.

Please note that certain rights may be limited where kc77 is required to retain or process data to comply with a legal obligation or to defend against a legal claim. We will inform you of any such limitation at the time of your request and explain the applicable grounds.

The kc77 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under this age threshold, the account will be immediately closed, all associated balances reviewed, and the relevant data securely deleted in accordance with our data retention procedures.

The kc77 Platform may contain links to third-party websites, including the websites of payment processors and game providers, for informational or transactional purposes. kc77 has no control over the content, privacy practices, or data processing activities of any third-party website. This Privacy Policy applies solely to the kc77 Platform and its associated services.

We strongly recommend that you review the privacy policy of any third-party website you navigate to from the kc77 Platform, particularly before submitting any personal data on those websites. kc77 accepts no responsibility or liability for the privacy practices of any third-party operator.

kc77 reserves the right to amend or update this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. The effective date at the top of this page will be updated accordingly whenever a revision is made.

Where changes are material — such as a new category of data being collected, a new third-party processor being engaged, or a change to the legal basis for processing — we will endeavour to notify registered account holders by email prior to the changes taking effect.

Your continued use of the kc77 Platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated policy, you must close your account and cease using the Platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which kc77 processes your personal data, please contact our dedicated support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the kc77 Platform. Average response time under 2 minutes.
• Email: [email protected] — responses provided within 4 hours during normal operating hours. All times are Bangladesh Standard Time (BST, UTC+6).

When submitting a data rights request, please include your registered username and the mobile number associated with your kc77 account to enable us to verify your identity before processing the request. kc77 will not act on data rights requests that cannot be verified to the registered account holder's satisfaction.